Resolved -
Network connectivity to all remaining VMs on node v5917 has been restored. Incident is fully resolved.
Jun 15, 08:39 PDT
Update -
All affected VMs on node v5917 will be restored within 10 minutes.
Jun 15, 08:33 PDT
Update -
Engineer is on site and work is in progress.
Jun 15, 08:27 PDT
Update -
Server v5917 is showing PCIe bus errors. We will have to replace the motherboard. We will be dispatching an engineer shortly.
Jun 15, 06:43 PDT
Update -
Networking has been restored to all customers hosted on v59XX nodes, except node v5917. Node v5917 seems to have an unrelated issue, which we are troubleshooting at the moment.
Jun 15, 06:09 PDT
Identified -
Root cause: hardware failure
Service recovery ETA: 06:15 PST (in 45 minutes)
Jun 15, 05:29 PDT
Investigating -
We are currently investigating an intermittent network issue affecting clients on nodes v59XX [location: USCA_2]
Jun 15, 05:22 PDT