More updates from last night, repair efforts still underway:
Notes History:
2025-04-30 12:32:34 GMT - A temporary aerial fiber will be placed in order to expedite service restoration. Construction crews will begin to excavate on the east and west areas of the cable to create a path for the cable to run. Once the temporary cable is in place, a splice team will begin to prepare the ends for splicing.
2025-04-30 11:29:16 GMT - The Lumen NOC, OSPE, and construction crew are investigating the route to determine the most viable option for a temporary repair. As the damage is significant along the span, a temporary repair will expedite service restoration.
2025-04-30 10:36:37 GMT - The Lumen NOC is in communication with the construction crew onsite to obtain an update regarding restoration efforts.
2025-04-30 09:51:05 GMT - The construction crew continues to work to reach and assess the affected conduits.
2025-04-30 07:45:51 GMT - The OSPE has reported that teams remain committed to their diligent assessment of the duct system. However, progress has been gradual, primarily due to the significant conduit span which is approximately 1,500 feet between manholes. As such, the next notification will be provided at 09:45 GMT or as additional information is obtained.
2025-04-30 06:52:41 GMT -
Field Operations reports that teams are diligently working on duct system assessments, though progress remains slow. Crews anticipate that the affected cables have sustained partial damage and will require a full cut to facilitate repairs once a viable restoration plan is determined.
To keep impacted customers informed, those utilizing intact fiber strands have been proactively notified of the ongoing repair efforts. Meanwhile, crews are actively evaluating the most efficient approach to expedite service recovery and minimize downtime.
2025-04-30 06:01:17 GMT - Due to the nature of the fiber damage, and the conditions with which teams are working to finish duct system assessments, efforts remain ongoing and are progressing slowly. Crews have also advised that the affected cables are anticipated to be partially damaged and will require a full cut to complete repairs when assessments determine the viable repair plan. As such, the services on intact fiber strands have been notified proactively of the ongoing repair efforts, and crews are working to determine the most viable way to expedite the recovery of services at this time.
2025-04-30 05:01:55 GMT - Construction crews onsite are working to use pressurized air to verify the duct systems at this time. Once completed for assessments, further details pertaining to the permanent or temporary repair plan timeframes will be provided.
2025-04-30 04:04:25 GMT - Crews onsite are continuing efforts to verify the duct system conditions. The OSPE has advised that should viable, undamaged duct be available, crews will work to place the new replacement fiber sections through the viable ducts for repairs. If crews are unable to locate undamaged duct work, more complicated repair efforts to place temporary cable sections to expedite repairs while pending permanent repair efforts will be carried out.
2025-04-30 03:09:56 GMT - The OSPE has advised that the section of damaged fiber is located within a duct system approximately 800 feet in length and approximately 15 feet deep. Crews are working to determine whether undamaged ducts are present onsite as additional efforts are underway to locate the nearby splice enclosures for repair planning efforts onsite. Additionally, construction crews have arrived onsite with the exception of a crew enroute to procure additional 216-count cable. Onsite efforts to complete necessary assessments for repair planning are underway at this time, and further information will be provided as details become available.
2025-04-30 02:18:48 GMT - Construction crews remain enroute to the fault location at this time as teams were rerouted to obtain replacement fiber cable for repair efforts onsite. The OSPE has advised that an 88-count and 216-count buried fiber cables were damaged in a duct bank approximately 15 feet deep by unrelated construction work taking place in the area. Once onsite, construction teams will commence with efforts to determine whether undamaged duct system is present for the use of repair efforts onsite. Crews are anticipated to arrive shortly, and further details will be relayed as onsite assessments continue.
2025-04-30 01:22:01 GMT - Additional fiber testing was conducted across the fiber span, and measurement data continued to indicate a failure near the Portland end of the affected fiber span. As such, Field Operations dispatched to the indicated fault vicinity to traverse the span in search of the suspected damage and has advised that evidence of a cable damage has been identified within a railroad right-of-way (ROW). Construction and repair teams are enroute to assist with ongoing isolation and repair efforts, and an ETA of 02:00 GMT has been provided for construction crews. The construction foreman dispatched ahead of enroute teams and is working with the OSPE at the indicated fault location to verify the damage and complete preliminary assessments onsite at this time. Additional information pertaining to the failure will be provided as information becomes available.
Posted Apr 30, 2025 - 15:40 PDT