Replacement router has been installed and configured. We are moving all cables over and this should restore connectivity as soon as completed.
Posted Apr 18, 2023 - 21:28 PDT
Engineer on site confirmed our Juniper router is not responsive. We've never had a Juniper router fail like this, so the situation is quite unusual. We do have spare equipment on site for cases like this. We are configuring and preparing a spare router and once ready, network will be restored.
Posted Apr 18, 2023 - 20:34 PDT
A datacenter engineer has been assigned to manually check our uplinks and physically verify the status of all networking equipment.
Posted Apr 18, 2023 - 17:48 PDT
Initial investigation shows that our servers are up and running, but there is no network connectivity, despite redundant uplinks (though our OOB link is up). We're checking with the datacenter if there is any interruption on their side.