Network connectivity to all remaining VMs on node v5917 has been restored. Incident is fully resolved.
Posted Jun 15, 2025 - 08:39 PDT
Update
All affected VMs on node v5917 will be restored within 10 minutes.
Posted Jun 15, 2025 - 08:33 PDT
Update
Engineer is on site and work is in progress.
Posted Jun 15, 2025 - 08:27 PDT
Update
Server v5917 is showing PCIe bus errors. We will have to replace the motherboard. We will be dispatching an engineer shortly.
Posted Jun 15, 2025 - 06:43 PDT
Update
Networking has been restored to all customers hosted on v59XX nodes, except node v5917. Node v5917 seems to have an unrelated issue, which we are troubleshooting at the moment.
Posted Jun 15, 2025 - 06:09 PDT
Identified
Root cause: hardware failure Service recovery ETA: 06:15 PST (in 45 minutes)
Posted Jun 15, 2025 - 05:29 PDT
Investigating
We are currently investigating an intermittent network issue affecting clients on nodes v59XX [location: USCA_2]