Resolved -
We have fully restored all services in DC1. We will continue working with the datacenter to find out more information about root cause and prevention measures.
May 6, 21:23 PDT
Update -
Power has been restored in the facility. We are working with our equipment to bring everything up.
May 6, 21:17 PDT
Update -
Vendor is on site, working on power restoration.
May 6, 21:03 PDT
Update -
Datacenter engineers are still working on restoring power to the facility. They are currently waiting for a third party vendor to arrive.
May 6, 19:25 PDT
Identified -
Datacenter engineers are working to restore power as soon as possible.
May 6, 17:48 PDT
Update -
We have received a notification from the datacenter that they lost power on both, Primary and Redundant power feeds, which caused this outage. We are awaiting for further updates on service restoration/ETA.
May 6, 16:56 PDT
Update -
After further checking, a few other providers located in the West 7 Center building are offline as well.
We are getting in touch with the datacenter.
May 6, 16:46 PDT
Investigating -
We are currently investigating a service interruption in Los Angeles DC1
May 6, 16:41 PDT